Privacy Policy
Last updated: November 3, 2026
Contents
1. Scope
This Privacy Policy explains how Aize ("Aize," "we," "our," or "us") collects, uses, stores, and shares personal information when you visit aize.dev, create an account, use our chat products, APIs, agents, integrations, and related services (collectively, the "Services").
It also explains the choices available to you and how to contact us about privacy matters. If you use Aize through an organization, your organization may also administer your use of the Services and receive certain account or workspace information.
2. Information We Collect
Information you provide directly
- Account details such as your name, email address, password, profile details, and organization or workspace information.
- Billing and transaction data, including plan details, invoices, and payment-related records processed through our payment providers.
- Content you submit to the Services, including prompts, messages, files, images, documents, feedback, support requests, and settings.
- Communications you send to us, including emails, support tickets, and survey responses.
Information collected automatically
- Device and connection data such as IP address, browser type, operating system, device identifiers, language, and approximate location inferred from IP.
- Usage information such as pages viewed, features used, referral URLs, timestamps, crash logs, diagnostics, and interaction events.
- Cookie, analytics, and similar technology data used to keep you signed in, remember preferences, understand usage, and improve performance.
Information from third parties
- Authentication or identity providers if you sign in with a third-party account.
- Payment processors, fraud prevention partners, analytics providers, and support vendors.
- Workspace administrators or teammates who invite you to a shared environment.
3. How We Use Information
We use personal information to operate, secure, and improve the Services, including to:
- Provide access to the Services, authenticate users, maintain accounts, and deliver outputs.
- Route your requests to the AI model or provider you selected and return responses.
- Process payments, manage credits or subscriptions, prevent fraud, and enforce usage limits.
- Provide customer support, troubleshoot issues, and respond to legal or security requests.
- Monitor reliability, debug errors, analyze usage trends, and improve product quality.
- Send service-related notices, updates, receipts, and, where permitted, marketing communications.
- Comply with applicable laws, enforce our terms, and protect Aize, our users, and the public.
4. AI Processing and Model Providers
Aize is a multi-model platform. When you submit prompts, files, or other inputs, we may process that content through Aize systems and transmit it to the third-party model provider or infrastructure provider required to complete your request.
- The provider that processes your request may store or handle your data under its own terms and privacy practices.
- We recommend that you avoid submitting highly sensitive personal information unless it is necessary for your use case and you understand the provider involved.
- We do not use your private content to train Aize models or general-purpose systems unless you clearly opt in or deliberately provide the content for that purpose.
- We may use aggregated or de-identified usage data to measure system performance, improve safety, and improve the Services.
5. Google User Data
This section applies when you sign in to Aize with Google, or connect Google Calendar, Google Drive, Google Docs, Google Sheets, or Google Slides to Aize. For information Aize receives from Google APIs ("Google user data"), this section takes precedence over the rest of this policy.
What we access, and why
| Sign in with Google | Your name, email address, and profile picture | Create and secure your Aize account, and show your name and picture in Aize. |
| Google Calendar | See your calendars and events, and edit events (calendar.readonly, calendar.events) | List your calendars and the events you ask about, and create, change, or delete the events you ask for. Aize does not create, share, or delete whole calendars. |
| Google Drive | Only the files Aize creates for you, or that you open with Aize (drive.file) | Save the files you ask Aize to create, and open them again when you ask. Aize cannot see the rest of your Drive. |
| Google Docs, Sheets, and Slides | See and edit your documents, spreadsheets, and presentations | Read, create, and edit the documents, spreadsheets, and presentations you ask Aize to work on. |
Aize uses Google user data only when you ask it to, in a chat or through an agent you run, and only to do that task.
How we use it
- We use Google user data only to provide and improve the features you use in Aize, and we show the results to you in Aize.
- To answer your request, Aize sends the Google user data that the request needs to the AI model providers that run that conversation: the model you chose, and the model Aize uses to title and summarise conversations. We send it only to providers whose terms for API traffic do not allow them to use it to train their models.
- We do not sell Google user data. We do not use it, or transfer it, for advertising, including personalised, retargeted, or interest-based advertising.
- We do not use Google user data to develop, improve, or train generalised AI or machine-learning models, and we do not use it to determine creditworthiness or for lending.
- People at Aize do not read Google user data, unless you give us permission for specific data (for example, when you ask support for help), it is needed for security purposes such as investigating abuse or a bug, it is needed to comply with the law, or it has been aggregated and anonymised for internal operations.
How we store and protect it
- The access tokens Google gives Aize are stored encrypted on Aize's servers and are used only to call Google on your behalf.
- What Aize reads from Google, such as a calendar event or the text of a document, becomes part of the conversation in which you asked for it and is stored with that conversation. Aize does not copy your calendar or Drive into a separate store.
- All data moves between your browser, Aize, and Google over encrypted connections.
How long we keep it, and how to delete it
- We keep Google tokens until you disconnect the Google app in Aize or delete your Aize account, and then we delete them. If you remove Aize's access in your Google Account, the stored tokens stop working at once.
- Google content inside a conversation is kept as long as that conversation. Deleting the conversation deletes it.
- When you delete your Aize account, we delete your Google tokens and conversations within 30 days, except where the law requires us to keep them.
Sharing
We share Google user data only: with the AI model providers that run your conversation, as described above; with the service providers that host and run Aize for us, under confidentiality obligations; when you choose to share a conversation, for example with your team workspace; when the law requires it; or as part of a merger, acquisition, or sale of assets, where the same protections continue to apply.
Your choices
- Disconnect a Google app in Aize at any time.
- Remove Aize's access in your Google Account at myaccount.google.com/permissions.
- Delete conversations in Aize, or email [email protected] to delete your account and data.
7. Data Retention
We keep personal information for as long as reasonably necessary to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, and maintain security and business records.
| Account profile and workspace data | Until account deletion, plus a limited period for backup, fraud prevention, and legal compliance |
| Prompts, outputs, and uploaded content | Based on your product settings, workspace configuration, and operational needs |
| Logs, diagnostics, and abuse monitoring data | Typically retained for a shorter operational period unless needed for security or legal reasons |
| Billing, tax, and transaction records | As required by applicable financial, tax, and accounting laws |
When you request deletion, we will take reasonable steps to delete or anonymize your information, subject to legal, security, fraud prevention, and backup limitations.
8. Security
We use administrative, technical, and organizational safeguards designed to protect personal information, including encryption in transit, access controls, environment segregation, logging, and security monitoring. No service is completely secure, and we cannot guarantee absolute security.
9. Your Rights and Choices
Depending on where you live, you may have rights to access, correct, delete, export, or restrict the use of your personal information, or to object to certain processing.
- You can update basic account information from your account settings.
- You can request deletion of your account or submitted personal information by contacting us.
- You can opt out of promotional emails by using the unsubscribe link in those messages.
- Where available, you can adjust product settings related to history, retention, or model usage.
- If local law provides it, you may have the right to appeal a denied privacy request.
To exercise privacy rights, email [email protected]. We may need to verify your identity before fulfilling a request.
11. International Transfers
Aize and our service providers may process personal information in countries other than where you live. Those countries may have different data protection laws. Where required, we use appropriate safeguards for cross-border transfers and process data in accordance with applicable law.
12. Children's Privacy
The Services are not directed to children under 13, and in some jurisdictions may not be available to users below the local age of digital consent without appropriate authorization. We do not knowingly collect personal information from children in violation of applicable law.
13. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will post the updated version on this page and may provide additional notice through the Services or by email when appropriate. Your continued use of the Services after the effective date means the updated policy will apply.
14. Contact Us
If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, contact us:
- Email: [email protected]
- Support: [email protected]
- Website: https://aize.dev/contact