Privacy Policy
Last updated: March 25, 2026
Contents
1. Scope
This Privacy Policy explains how Aize ("Aize," "we," "our," or "us") collects, uses, stores, and shares personal information when you visit aize.dev, create an account, use our chat products, APIs, agents, integrations, and related services (collectively, the "Services").
It also explains the choices available to you and how to contact us about privacy matters. If you use Aize through an organization, your organization may also administer your use of the Services and receive certain account or workspace information.
2. Information We Collect
Information you provide directly
- Account details such as your name, email address, password, profile details, and organization or workspace information.
- Billing and transaction data, including plan details, invoices, and payment-related records processed through our payment providers.
- Content you submit to the Services, including prompts, messages, files, images, documents, feedback, support requests, and settings.
- Communications you send to us, including emails, support tickets, and survey responses.
Information collected automatically
- Device and connection data such as IP address, browser type, operating system, device identifiers, language, and approximate location inferred from IP.
- Usage information such as pages viewed, features used, referral URLs, timestamps, crash logs, diagnostics, and interaction events.
- Cookie, analytics, and similar technology data used to keep you signed in, remember preferences, understand usage, and improve performance.
Information from third parties
- Authentication or identity providers if you sign in with a third-party account.
- Payment processors, fraud prevention partners, analytics providers, and support vendors.
- Workspace administrators or teammates who invite you to a shared environment.
3. How We Use Information
We use personal information to operate, secure, and improve the Services, including to:
- Provide access to the Services, authenticate users, maintain accounts, and deliver outputs.
- Route your requests to the AI model or provider you selected and return responses.
- Process payments, manage credits or subscriptions, prevent fraud, and enforce usage limits.
- Provide customer support, troubleshoot issues, and respond to legal or security requests.
- Monitor reliability, debug errors, analyze usage trends, and improve product quality.
- Send service-related notices, updates, receipts, and, where permitted, marketing communications.
- Comply with applicable laws, enforce our terms, and protect Aize, our users, and the public.
4. AI Processing and Model Providers
Aize is a multi-model platform. When you submit prompts, files, or other inputs, we may process that content through Aize systems and transmit it to the third-party model provider or infrastructure provider required to complete your request.
- The provider that processes your request may store or handle your data under its own terms and privacy practices.
- We recommend that you avoid submitting highly sensitive personal information unless it is necessary for your use case and you understand the provider involved.
- We do not use your private content to train Aize models or general-purpose systems unless you clearly opt in or deliberately provide the content for that purpose.
- We may use aggregated or de-identified usage data to measure system performance, improve safety, and improve the Services.
6. Data Retention
We keep personal information for as long as reasonably necessary to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, and maintain security and business records.
| Account profile and workspace data | Until account deletion, plus a limited period for backup, fraud prevention, and legal compliance |
| Prompts, outputs, and uploaded content | Based on your product settings, workspace configuration, and operational needs |
| Logs, diagnostics, and abuse monitoring data | Typically retained for a shorter operational period unless needed for security or legal reasons |
| Billing, tax, and transaction records | As required by applicable financial, tax, and accounting laws |
When you request deletion, we will take reasonable steps to delete or anonymize your information, subject to legal, security, fraud prevention, and backup limitations.
7. Security
We use administrative, technical, and organizational safeguards designed to protect personal information, including encryption in transit, access controls, environment segregation, logging, and security monitoring. No service is completely secure, and we cannot guarantee absolute security.
8. Your Rights and Choices
Depending on where you live, you may have rights to access, correct, delete, export, or restrict the use of your personal information, or to object to certain processing.
- You can update basic account information from your account settings.
- You can request deletion of your account or submitted personal information by contacting us.
- You can opt out of promotional emails by using the unsubscribe link in those messages.
- Where available, you can adjust product settings related to history, retention, or model usage.
- If local law provides it, you may have the right to appeal a denied privacy request.
To exercise privacy rights, email [email protected]. We may need to verify your identity before fulfilling a request.
10. International Transfers
Aize and our service providers may process personal information in countries other than where you live. Those countries may have different data protection laws. Where required, we use appropriate safeguards for cross-border transfers and process data in accordance with applicable law.
11. Children's Privacy
The Services are not directed to children under 13, and in some jurisdictions may not be available to users below the local age of digital consent without appropriate authorization. We do not knowingly collect personal information from children in violation of applicable law.
12. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will post the updated version on this page and may provide additional notice through the Services or by email when appropriate. Your continued use of the Services after the effective date means the updated policy will apply.
13. Contact Us
If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, contact us:
- Email: [email protected]
- Support: [email protected]
- Website: https://aize.dev/contact